summary

With a background in training, writing, and management, I am adept at presenting and communicating a variety of information and concepts to diverse audiences at all levels of organizations. I have a history of management success in expanding team skills in group and one-on-one settings while also mentoring and developing company-wide staff. I have been an influential leader in championing new approaches, and I assist in the transitions by engaging management and individual members. The companies I have worked for are from industries such as government contracting, financial services, electronic commerce, entertainment, and hardware and software production.

core competencies

Training and Development • Writing | Technical Writing • Voiceovers • Presentations • Team Leadership • Mentoring and Coaching • Customer Relations • Social Media • Public Speaking • Talent Development • End-user Training • Certified ScrumMaster• Articulate 360

professional experience

CSRA  Menands NY
Technical Writing Manager    2011–2018
    Key Elements: Training, Online Help, Documentation, Video Tutorials
Managed a team of technical writers including editing and direction of assignments, work allocations, and administrative tasks. Developed and presented training materials to multiple teams.

• Conducted ongoing training sessions with the technical writing team covering technical writing, associated tools, and other topics based on both business requirements and individual assessments.
• Produced general documentation and responses to customer inquiries, as well as online help and on-screen text for web-based projects developed under Agile.
• Assisted other teams with writing and presentation tasks, provided individual and group training, and mentored less experienced staff.